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Return & Refund Policy

We would like to provide a pleasant purchase experience for you on Fimiuavstore.com.  If you have any problems with your purchase, you can request our Return & Refund Service or contact us by feimi0713@gmail.com for customer support.

1. Return

Before Return, You must Know

  • If you have problems with our products, or you change your mind, If you have questions about our products, or you change your mind, If you have questions about our products, or if you change your mind, we are happy to make a return or exchange request within 2 days of delivery, with no limit on the number of days it takes to return the item to our company address. Refunds or exchanges must ensure new, unused product.
  • Products must be unused and returned in their original packaging with all included accessories. (please do not assemble, install, or modify the product in any way).
  • To complete your return, we require a receipt or proof of purchase. Please provide your order id / order email when you ask for return service. We have French Returns Warehouse, Hong Kong Returns Warehouse or China return warehouse. Please contact our customer service for more details.
  • You will be responsible for paying for your own shipping costs for returning your item, unless it's our fault (such as, wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Time and How?

  • Make a return or exchange request within 2 days of receiving the product and send it back within 30 days of the return request. There is no limit on the number of days it takes to return to our company address.
    Accepted return methods: Mail.
    Condition of items returned: Brand new.
    Shipping charges for product reshipping: Free.
    There is no return fee if the item is defective, shipped in error, damaged during shipping, or otherwise defective.
  • When you decide to return, please put the product with all of its accessories and manuals back into its original box (if possible) and contact us to receive the shipping address for our warehouse.
  • You can choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of our error, we'll refund your return shipping costs after we received the item. Please provide us the receipt.

Request a Return

Please submit your order ID, Products Name and the reason to request a return.

2. Refund

Our refund policy is valid upon request within two days of receipt of goods. Sorry, we do not offer refunds or exchanges if the request is made more than two days after receipt of the goods.

Refund Time

1. The return and exchange time is 30 days, and a return or exchange request should be made within 2 days after receiving the product.

2. Buyer has received the parcel, and want to return and refund. The refund will be dealt in 3 business days after the returning parcel delivered to our warehouse.

How to Get a Full Refund

To be eligible for a full refund, your product (s) should have one of the following conditions:

  • Our warehouse ship a wrong product to you .
  • The product is defective.
  • A cancellation requested before item has been sent out.
  • Your returned item must be unused and in the same condition as you received it. It must also be in the original packaging.

3. Cancellation

  • You can get a full refund if you make a cancellation before we send out your order. Usually we will ship the package within 24 hours.
  • If your cancellation made after 24 hours, please contact our customer service first. You can easily get in touch with our customer service via email or any online contact method like WhatsApp. Once we confirm that your order has not been processed, you will get a full refund.
  • If your order is in transit, you still can cancel the order but you have to pay for the cancellation fee. Detailed fee and how to deal with this case, please consult customer service.

4. Exchange

You can request a Replacement Service:

  • Within 2 days of receiving the product if the product does not match the original description of the product in one or more significant respects.
  • Within 2 days of receiving the product if the product suffers performance failure.

Freight

Fimiuavstore.com shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults, Otherwise, Customers need to pay for the replacement shipping.

All FIMI products sold from Fimiuavstore.com are covered by our Warranty policy. If your product is defective, please contact Customer Support at feimi0713@gmail.com.

Return address: 802, 803, 804, Yongcheng Scientific Research Building, No. 13, Xingyu Road, Nanchang Community, Xixiang Street, Bao 'an District, Shenzhen,Guangdong, China, 518100

Return phone: +86 177 2788 7044